Return Policy

Satisfaction Guarantee at Fit Cuffs ApS

At Fit Cuffs ApS, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you’re not, we’re here to assist you.

Company Address:

Fit Cuffs ApS
Højgaardsvej 9A
8300 Odder
Denmark

Return Policy for Remorseful Purchases

You have 30 calendar days from the date you receive your item to request a return.

  • How to Initiate a Return:
    Email us at info@fitcuffs.com with your order details. Our customer service will respond within 24 hours with return instructions.

Conditions for Returns:

  • Items must be in original condition and packaging, with all tags attached.
  • You must provide the receipt or email confirmation of your purchase.

Shipping Costs

Warranty Claims:

If your item is defective, damaged, or incorrect, we will refund your shipping costs via PayPal or direct bank transfer.

Remorseful Purchases:

For remorseful returns, you are responsible for covering the return shipping costs. These shipping costs are non-refundable, unless the product is defective, damaged, or incorrect.

Return Process

  1. Contact Us:
    Reach out via info@fitcuffs.com, including your order number and product details.

  2. Receive Authorization:
    We will provide a return authorization and shipping instructions.

  3. Ship the Item:
    Follow the provided instructions to ship the item securely.

  4. Refund Approval:
    Once the item is received and inspected, we will notify you of the refund approval or rejection.

  5. Refund Processing:
    Refunds are processed after receiving the products via PayPal or direct bank transfer.

  • Return Shipping Label: Customer responsibility.
  • Restocking Fees: None.

Warranty Claims for Defective or Malfunctioning Items

All Fit Cuffs® products comply with applicable warranties and contractual commitments.

  • If the product fault appears more than 12 months after delivery, the consumer must prove that the product fault or cause thereof was present when the product was delivered and that the fault is thus covered by the rules under the Danish Sale of Goods Act.
  • Warranty Period: Under Danish law, consumers have a two-year legal warranty for faulty goods. After this period, claims cannot be made.
    For more details on the Danish two-year legal warranty, refer to the Danish Sale of Goods Act & EU Sale of Goods Act.
  • This means that if a fault appears within the first year after supply, the Danish Sale of Goods Act generally provides for a 'presumption' that the fault was present at the time of delivery.

Fit Cuffs® is not liable for damages caused by misuse or user error. Products sold and delivered by Fit Cuffs® are subject to standard EU warranty terms and conditions.